Question

Explain five trends in office management.

Answer 1

1. Increased computerization/automation in managing business records/data/communication/ for efficiency. (accept relevant benefits of automation as expansion)
2. Establishment of Public Relations Department/public relations/customer care services desk to address the need for customer satisfaction.
3. Adoption of open/landscape office plans to facilitate supervision of staff/economize of floor space/enhance comfort in the office. ( accept e.gs of benefit of open plan offices expansion). 
4. Increased use of mobile phones (by employees) for office communication.  (accept benefits of mobile phones for communication as explanation.
5. Relocation of offices from urban to-suburban areas to take advantages of low rent/rates and large space away from congested town centres/outskirts of town.
6. Merging duties/responsibilities employ multi skilled staff to reduce the number of employees doing routine work/ save on labor cost/carrying out different tasks.
7. Use of biometric(reporting systems) to manage staff attendance control staff movement
8. Provision (for) working from home/away from the physical office to save on cost/minimize congestion (accept any benefit of working from home as expansion)
9. Innovating ways of motivating staff through tours/meals at work/transport/medical cover/to improve productivity/loyalty.
10. Capacity building to develop staff skills/ competence.
11. Hiv/aids/Covid 19 Awareness policy to sensitize employees/avoid discrimination/infection
12. Stress management to promote good health/copying at work
13. CCTV/closed circuit tv for surveillance/enhance security
14. Inclusivity to promote equal opportunity in employment (accept  examples of inclusivity as a qualification
15. Environmental Conservation to mininise degradation/to ensure sustainability.
16. Use a name tags/badges for (easy) identification of workers
17. Cooporate social responsibilities to give back to the community.
18. Team building to enhance bonging/interaction/teamwork/team spirit.
19. Increased use of Internet/emails/social media/extranet /intranet/for conferencing/accessing information.